Cognihealth, LLC Privacy Policy

Introduction

Cognihealth, LLC (“Cognihealth,” “we,” “our,” or “us”) is committed to safeguarding the privacy and security of personal information belonging to clients, caregivers, website visitors, and individuals who interact with our services. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data.

1. Information We Collect

We may collect the following types of information:

  • Personal identification information (name, address, phone number, email).

  • Health and care-related information necessary for service planning.

  • Billing and payment information.

  • Emergency contacts.

  • Website usage data, such as IP address and form entries.

  • Communication preferences, including SMS consent.

2. How We Collect Information

We collect information through various channels, including:

  • Online web forms and inquiries.

  • Phone calls and in-person assessments.

  • Care agreements and intake documents.

  • Cookies and website analytics.

  • SMS interactions (with prior consent).

3. How We Use Personal Information

We use the information we collect to:

  • Provide and coordinate home care services.

  • Schedule caregivers and manage client care plans.

  • Send service updates, reminders, and support messages.

  • Respond to inquiries and support needs.

  • Maintain administrative, operational, and legal records.

Note: We do not sell personal information.

4. No Selling or Marketing Use of Personal Information

Cognihealth, LLC does not sell, rent, trade, or share personal information—including names, phone numbers, email addresses, or health information—with third parties for marketing purposes.

Personal data is used only for:

  • Delivering services

  • Communication

  • Legal requirements

Information may only be shared with:

  • Assigned caregivers

  • Secure service providers (CRM, scheduling, billing)

  • Required regulatory or legal entities

All partners are prohibited from using personal information for marketing.

5. SMS Communication

With your consent, Cognihealth may send service-related text messages, including scheduling updates, caregiver arrival notices, and visit follow-ups.

  • Standard message and data rates may apply.

  • Reply STOP to opt out.

6. Social Media Use

Cognihealth does not collect or use personal information from social media for marketing unless voluntarily submitted through direct message or linked forms.

  • Privacy Policy and Terms & Conditions may be posted or pinned on official social media pages for visibility.

7. How We Share Information

We only share information as needed to:

  • Deliver home care services

  • Meet legal or insurance obligations

  • Work with secure operational partners

All partners follow strict confidentiality and data protection standards.

8. Data Storage & Protection

Data is stored in secure, encrypted databases, CRM systems, and client files.

  • We implement administrative, technical, and physical safeguards consistent with HIPAA and state law.

9. Your Rights

You may request:

  • Access to your information

  • Updates or corrections

  • Copies of your records

  • Withdrawal of consent where applicable

Contact us to submit a request.

10. Retention

Records are retained only as long as required for service delivery or legal compliance.

11. Changes to This Policy

We may update this policy periodically. Updates will be posted on our website and social media pages if applicable.

12. Contact Us

Cognihealth, LLC
Email: contact@cognihealthcare.com | Phone: (619) 800-5730